Taking Requests: How the Shire is better serving our community.

Published on Friday, 10 May 2024 at 12:17:05 PM

Did you know you can submit requests straight to the Shire?

In 2021 we implemented our Customer Service Portal to better serve every member of our community – prioritising transparency, accountability, and responsibility with our community.

This portal enables residents and ratepayers to submit and track service requests online. You can report any matter relating to a Shire service or asset, including:

  • Maintenance or repairs on damaged footpaths or roads
  • Maintenance or repairs in a park or reserve.
  • Suggest improvements for a park or reserve.
  • Graffiti or vandalism.
  • Illegal dumping or waste that needs to be collected.
  • Report a dog, cat, or other animal.
  • Report a fallen tree or branch.
  • Report a traffic matter or road safety issue.

You can report an issue by logging into the Customer Service Portal, accessible via the Shire of Coolgardie Website or Coolgardie Shire Council - Customer Portal. You can then select a category for your issue, either by searching or browsing popular topics, selecting a location, providing a brief description, and then submitting your request.

You can then opt in for email notifications to be updated as your request gets processed by Shire staff.


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